What is a navigator's primary responsibility regarding client confidentiality?

The primary responsibility of a navigator regarding client confidentiality is to maintain the privacy and confidentiality of all client information in accordance with the law. This obligation is grounded in specific legal requirements that protect clients’ personal and sensitive information, ensuring that the navigator does not disclose any details that could jeopardize the client's privacy or violate regulations such as the Health Insurance Portability and Accountability Act (HIPAA) and other state and federal privacy laws.

Maintaining confidentiality fosters trust between the client and navigator, encouraging clients to openly discuss their needs and situations without fear that their information will be improperly shared. This aspect of the navigator's role is crucial, as clients often seek help during vulnerable times and rely on navigators to protect their personal information from unauthorized access or disclosure.