What is a potential outcome of being a conflict of interest for a navigator?

A conflict of interest for a navigator arises when personal interests or affiliations could improperly influence their professional responsibilities. Such a situation can undermine the integrity of the navigator's role, which is to assist consumers in understanding their insurance options without bias.

Loss of navigator certification is a potential outcome in this scenario because maintaining certification often requires strict adherence to ethical standards and conflict-of-interest policies. If a navigator is found to have a conflict of interest, it can lead to disciplinary actions, including revocation of certification. This is significant because navigators are expected to prioritize the best interests of consumers and provide impartial guidance, and any breach of this trust can have severe repercussions for their ability to operate in this capacity.

Consumer trust, commission rates, and public relations are aspects affected by professionalism and ethical behavior; however, they do not directly lead to the stringent disciplinary outcomes that can occur from conflicts of interest.