What is the timeframe within which IDOI must process a complaint about an Indiana navigator?

The timeframe within which the Indiana Department of Insurance (IDOI) must process a complaint about an Indiana navigator is 72 hours. This timeframe is designed to ensure that complaints are addressed efficiently and that consumers receive timely responses regarding any issues or concerns they may have with navigators. The 72-hour window is a reasonable period that allows for initial assessment and appropriate action to be taken on the complaint, reflecting the commitment of IDOI to maintain high standards in regulatory oversight. By processing complaints promptly, the IDOI helps ensure that navigators adhere to the regulations and provide quality service to individuals seeking assistance with insurance options.