What support do navigators provide to consumers regarding health care options?

Navigators play a crucial role in assisting consumers with health care options, primarily by providing information about available choices and helping individuals compare different insurance plans. This support is vital for consumers who may feel overwhelmed by the complexity of the health insurance marketplace. Navigators are trained to understand various plans, including the benefits, coverage levels, costs, and provider networks, enabling them to guide consumers in making informed decisions that best suit their needs.

The emphasis on comparing plans helps ensure that consumers can choose the most appropriate one based on their health care requirements and financial situation. This aspect of the navigator's role is essential, especially in the context of the Affordable Care Act, which aims to increase access to affordable health insurance.

In contrast, selling insurance plans is not within the scope of a navigator's responsibilities. Navigators are impartial and do not have a vested interest in promoting any specific plan or insurance provider. Managing fraud investigations or creating health care policies also fall outside the navigator's function, as they are focused on consumer education and support rather than regulatory or administrative roles.