Why should navigators ask members to call Maximus when enrolling members?

Asking members to call Maximus when enrolling is important for ensuring that the member's health coverage application process is accurate and complete. When the navigator prompts the member to check for a current application on file, they are essentially ensuring that there are no duplications or existing applications, which could complicate the enrollment process. This step helps streamline enrollment and prevents any potential issues that may arise from multiple applications, thus facilitating a smoother transition into coverage.

While verifying identity, changing plan selections, or updating personal information are certainly important components of the healthcare enrollment process, the primary reason for directing members to call Maximus is to ascertain the status of any existing applications. This focus helps avoid unnecessary delays or problems during the enrollment process and reassures members that they are proceeding correctly.